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Support for Individuals

Everyone needs help sometimes. If you’re looking for help but are not sure where to turn, we’ve created this page to get you started. Whether you’re struggling financially, are looking for mental health support, or are looking for resources for your family, we want to help you find the support you need.

211 help starts here

211 - Help Starts Here

211 is a helpline for community and social service information that will help you find support near you. Simply dial 2-1-1 or visit It's Free | 24/7 | 150+ languages | Live answer | Confidential.

Prosper Canada Financial Relief Navigator. Your one-stop resource

Financial Relief Navigator

This online database will help you navigate COVID-19 benefits and relief measures.

More local Resources
Mental Health

For medical emergencies, call 9-1-1 immediately.

  • Here 24/7 call 1-844-437-3247 or 519-821-3547
    Here 24/7 is your front door to the addictions, mental health, and crisis services provided by 11 agencies across Waterloo Wellington.
  • Telehealth call 1-866-797-0000
    Telehealth Ontario is a free, confidential service you can call to get health advice or information. A Registered Nurse will take your call 24 hours a day, seven days a week. Assistance is available in more than 300 languages. When you call Telehealth, tell them what language you speak and you will be connected to an interpreter.
Family & Children

If you are in immediate danger or for an emergency, please call 9-1-1.

  • Women’s Crisis Services
    Supporting women and children who are experiencing domestic violence. You can contact them via their online chat or call the numbers below.
    • For support in Kitchener – Waterloo call 519-742-5894 
    • For support in Cambridge call 519-653-2422
  • Family Compass is here to help guide you to services for Children and Youth in Waterloo Region. It also links to a variety of resources for parents.

For more information or questions, please reach out to us!


United Way WRC

519-888-6100 |

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Funded Partners

At United Way we fund a network of community partners helping people meet their basic needs, access mental health supports, and reduce social isolation.